What should I do if I have a health emergency on campus?
If you have an emergency on campus (i.e. an accident or health problem that puts your life at risk), you should:
- Call the number 5000 from any University landline or 22 354 5000 from cell phones or landlines outside the University and explain what happened and where you are.
- Stay where you are and wait for the nurse or security officer to arrive at the place where the incident occurred.
- Follow the instructions provided by the nurse or the security officer.
The campuses Casa Central, San Joaquin, Oriente and Lo Contador each have a clinical nurse on site who attends campus medical emergencies. The nurse will perform first aid and assess your condition to decide whether it is necessary to transfer you to an emergency medical facility. Depending on the severity of your condition, a taxi or an ambulance may be called, at no cost to you.
The emergency protocol functions 24 hours a day, 7 days a week.In case I need to be transferred to an Emergency Health Facility, what are my options?
In case of a medical emergency, the student will decide the place of transfer:
What is the schedule of the campus nurse?
- Emergency Unit of the UC CHRISTUS Clinical Hospital: in case of an accident or serious medical problem, UC students have the following partial coverage (does not apply for exchange students): 100% coverage of the emergency medical consultation, 20% coverage of laboratory tests, 10% coverage of x-rays and procedures. Benefits do not cover medication or nursing supplies. Benefits do not cover self-inflicted injuries, psychiatric or obstetric emergencies. You must present your TUC to prove that you are a student of the UC.
- Public Hospital Emergency Service: in case of an accident on campus or on the way to or from the university, the student has the option to be transferred to a Public Hospital where all medical expenses will be fully covered by the State School Insurance. To do this, the campus nurse or a member of your faculty must complete the compulsory insurance statement. Note this insurance only covers accidents, not medical problems.
- Hospital or clinic in accordance with to the student's healthcare contract: the student may choose to be transferred to an emergency service he/she has an insurance contract with. The medical expenses will be covered fully by the student or person responsible for the insurance contract. The University will not finance this option.
The campus nurses are on site and on call during the following working hours:
- San Joaquin from 9:00 a.m. to 9:00 p.m., Monday through Friday.
- Campus Casa Central, Oriente and Lo Contador from 9:00 a.m. to 3:00 p.m. Mondays, 9:00 a.m. to 6:00 p.m. from Tuesdays to Thursdays; and from 9:00 a.m. to 5:00 p.m. on Fridays.
The emergency protocol functions 24 hours a day, 7 days a week. Outside the nurses working hours, security staff attend emergencies and organize transfers to medical facilities when necessary. What happens if I feel sick, but it is not an emergency?
If you are on Campus San Joaquin, you can go to the Student Health Department (3rd floor of the University Hall) to request a medical appointment. You can also request your appointment by phone (22354 5412 - 22354 5414).
If you are on Campus Lo Contador, Oriente or Casa Central, you can call the Student Health Department at 22354 5412 - 22354 5414 to request a medical appointment.What should I do if the accident occurs during the commute to or from the University or the place of professional internship/clinical practice?
You have the choice of going to a Public Hospital with the State School Insurance coverage, or to the Emergency Unit of the UC CHRISTUS Clinical Hospital (partial coverage described earlier). If you go to a Public Hospital, you will need to inform your faculty of the accident so they can complete the compulsory insurance statement. How do I reimburse the expenses of the UC CHRISTUS Clinical Hospital?
After being discharged, you must go to the Student Health Department (3rd floor of the University Hall, San Joaquín) within three business days to seek reimbursement.
For more details visit http://medica.saludestudiantil.uc.cl/index.php/horas-medicas.
*All Student Health benefits apply to students only during academic terms. Students who are studying during January and February (TAV or internship) have the same benefits as during the rest of the academic year.
* Postgraduate students have the same benefits and conditions as undergraduate students, provided that they have a current healthcare contract (ISAPRE or FONASA) or health insurance in contractual partnership with the University.
* Exchange students in Chile, if attending a public hospital, are covered by the State School insurance for accidents in academic activities. If attending the UC CHRISTUS Clinical Hospital, they must pay 100% of the medical service provided in the hospital.